Senior Manager - Business Applications (AM Tower)

Role Objective

Support critical business operations and international expansion of Link by:

• delivering well scoped, on-time, within-budget, quality due diligence and implementation projects 
• ensuring continuous operational support on critical business applications
• managing cost effective, reliable IT solutions are in place to fulfil business needs.

Successful candidate will lead a team that aligned with business for the Asset Management, Leasing, etc.

The team supports the operations across major business critical platforms using such as Leasing Management System, Floor Plan, Billing system, Tenant management and their business stakeholders in various functions.  

The role will work closely with the business to fulfil and prioritize their needs, help justifying business benefits, perform system design & analysis, ensure all IT solutions comply with Link’s IT landscape, perform IT vendor management, and balance the interests among all stakeholders.

Job Duties

Project Management

• Perform project management to ensure successful delivery on time, within budget and scope, with quality and fulfil business needs according to Link’s project governance and policies.
• Perform project change management, risk management, manage UAT, go live deployment, hyper-care and ensure adequate support that meets SLAs.
• Communicate with business to ensure fulfilment of business needs and assure deliverables are at expected quality.
• Monitor project progress and provide periodic status report to core project team and senior management.
• Work closely with application architect, data architect, Infrastructure architect and cybersecurity to ensure compliance and integrity of the enterprise application landscape.
• Manage expectations of business stakeholder to avoid misunderstandings and misalignment  by providing clear statuses at the project or portfolio level with appropriate levels of details based on target audience.
• Understand the business operations and new requirements by conducting on-going discussion on the changing business landscape.
• Prepare and consolidate annual project and team budget, TCO, cost breakdown and tracking of OPEX and CAPEX expenses.
• Deliver, rollout and support system projects covering leasing, asset management, etc.

Application Management and Support

• Work across functions in gathering requirements, prioritize and manage day-to-day operations support, perform Incident and problem management.
• Lead incident response and perform RCA on the critical business applications support cases and day-to-day operations supported by the team.
• Collect new application requirements and work with business in preparing business case for senior management approval.
• Provide support on business applications based on established SLAs.

Vendor Management

• Perform vendor management including selection and performance evaluation throughout project implementation.
• Provide technical advice and assist in software and vendor selection during RFP process.
• Perform contract review and negotiation to ensure most advantageous terms and conditions to the company.
• Understand and execute corporate policies on tendering, contracting and procurement.
• Keep track of and evaluate vendor performance for contract renewal.

Team Management

• Monitor team’s performance complying with Link’s requirements.
• Plan team resources regularly and review according to business and IT roadmaps and projects throughout the period.
• Be accountable for the team’s success measured by the pre-set goals.

Communications

• Develop professional presentation materials including Excel and PowerPoint artefacts.
• Review the materials with IT and business(es) to ensure the aligned message could be arrived at and presented.
• Conduct presentation to project team, steering committee and senior management.

Requirements

Qualification

• Degree in Computer Science, Information Technology, Information System, Engineering or related disciplines.
• Holder of PMP or PRINCE certification preferred.

Work Experience

• 12+ years of experience in managing team across critical applications and business functions, preferably MNCs, in HK, Mainland China and/or overseas.
• Extensive IT project and portfolio management experience. 
• Hands-on experience in Lease management, Tenant management, Asset management system and project delivery, rollout and support.

Project Experience

• Solid experience in Project Management, IT system SDLC, change management and resource management.
• Excellent in business requirements gathering and organization, ability to ensure requirements are MECE and can translate requirements into technical design specifications for implementation.
• Experience in real estate and property management is a must. 
• Experience in implementing, managing and supporting Lease Management, Billing or tenant portal are highly preferred. 
• Experience in the operations of Lease Management, Billing management, D365 CRM preferred
• Experience in business process and workflow development, optimization, support and management is a must
• Experience in working across different asset management solutions, understanding of technical architecture and design, and familiarity business functions and processes.
• Ability to translate between business and technical contexts. 
• Ability to understand business processes, identify system touch points, highlight any IT related risks or bottlenecks and recommend areas of improvement is a plus

Communications Skills

• Ability to articulate with excellent communication skills in both verbal and written in English, Cantonese and Mandarin is a must.
• Ability to communications and presentation skills to various levels of Executives and stakeholders.
• Ability to develop and present board-room level quality presentation materials.

Technical Skills

• Must be able to demonstrate understanding of system and programming concepts.  Highly preferred if candidate has background in programming or system architecture design. 
• Must be able to demonstrate problem solving skill in incident and problem management.
• Must be able to demonstrate knowledge in web-based technology stack, on-premises and AWS/Azure Cloud system architecture patterns and components, interfaces, API, data entity relationships and integrity and database skills such as SQL.
• Experience in Microsoft Dataverse / Power Platform is advantage

Personal Attributes

• Open-minded, versatile, change agent, adaptable to change, comfortable with unknowns, detail orientated, action biased, fact based, methodology and framework driven and able to perform in fast pace environment and at times tight deadlines

Remuneration

We offer a 5-day work week and an attractive remuneration package commensurate to the right candidates with qualifications and working experience. Fringe benefits for staff include annual leave, paternity leave, birthday leave, volunteering leave, medical scheme, life insurance, Employee Unit Purchase Plan and performance-based incentives.

Application

If you resonate with Link's vision and aspire to develop a rewarding career with us, please apply by clicking "Apply Now".

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (Linkreit.com). Applicants not hearing from us within 6 months may consider their applications unsuccessful.