Senior Officer - End User Support

Role Objective

• Responsible for delivering high-quality, personalized technical support to senior executives and high-profile users. This role requires a proactive, customer-focused approach to ensure seamless technology experiences, rapid issue resolution, and discreet handling of sensitive information. The ideal candidate will have strong problem-solving skills, a collaborative mindset, and a passion for delivering excellent customer service.

Job Duties

• Provide dedicated, white-glove IT support to end users.
• Troubleshoot and resolve hardware, software, network, and mobile device issues promptly.
• Communicate effectively in English, both verbally and in writing.
• Collaborate closely with internal IT teams (e.g., infrastructure, cybersecurity, application support) to ensure seamless service delivery.
• Coordinate with external vendors and service providers to resolve escalated issues.
• Manage and maintain executive devices, ensuring optimal performance, security, and user satisfaction.
• Support remote access, video conferencing, and collaboration tools (e.g., Microsoft Teams, Zoom).
• Document support activities, resolutions, and user preferences for consistency and efficiency.
• Maintain confidentiality and professionalism in handling sensitive information.
• Support procurement process to ensure compliance with company policies and procedures.

Requirements

• Higher Diploma or Degree in IT-related disciplines.
• Minimum 3+ years of hands-on experience in IT infrastructure and operations.
• ITIL or similar certification is a plus.
• Experience supporting Microsoft 365, VPN, and mobile device management platforms.
• Ability to work collaboratively in a team-oriented environment, supporting shared goals and knowledge exchange.
• Proven experience in IT support, preferably with exposure to VIP or executive-level users.
• Strong knowledge of Windows, macOS, iOS, Android, and common enterprise applications.
• Familiarity with Microsoft 365, VPN, endpoint security, and mobile device management tools.
• Excellent English communication skills—able to explain technical issues clearly and professionally.
• Ability to work under pressure, manage multiple tasks, and prioritize effectively. High level of discretion, reliability, and professionalism.
• Willingness to provide flexible support outside regular business hours when needed.
• Familiarity with IT Service Management (ITSM) tools (e.g., ServiceNow).

Remuneration

We offer a 5-day work week and an attractive remuneration package commensurate to the right candidates with qualifications and working experience. Fringe benefits for staff include annual leave, paternity leave, birthday leave, volunteering leave, medical scheme, life insurance, Employee Unit Purchase Plan and performance-based incentives.

Application

If you resonate with Link's vision and aspire to develop a rewarding career with us, please apply by clicking "Apply Now".

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (LAML.com). Applicants not hearing from us within 6 months may consider their applications unsuccessful.