Senior Officer / Officer - Digital Platform (CRM, APP & Partnership)
Job Duties
- Be result-oriented and strive to achieve the company’s KPI targets
- Member Recruitment & Engagement Program
- Execute member acquisition programs and member engagement programs and make sure a smooth operation
- Prepare campaign report from system
- Maintain and execute member communication calendar
- Tenant relationship and Partnership
- Liaise with both tenants & external partners for member benefits & privileges
- Support for the execution of the partner/tenant collaboration plan
- Frontline and APP excellence
- Support the frontline to handle enquiries & complaints and to solve problem.
- Upload the campaign content accordingly on system
- Execute the system set-up for activities by digital team
- Assist in the training to the frontline on the use of concierge app for receipt uploading and other operation purposes
Requirements
- 2 years of experience in data handling, campaign implementation and partnership
- Familiarity with APP backend system or experience in mall industry will be an advantage
- Efficient, self motivated and comfortable to work in a fast pace environment
- Pleasant personality with good presentation, communication and interpersonal skills
- Detail minded, self-initiative and able to work independently
- Fluent in both spoken and written English and Chinese, Mandarin is an advantage.
- Proficiency in PC skills, particularly in MS Word, Excel, PowerPoint and Chinese word processing
Candidate with more experience will be considered as Senior Officer – Marketing