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Senior System Engineer - End User Technologies & Support

Role Objective

Responsible for supporting and maintaining existing EUC services for Link’s IT environment
Involved in technical project work and working closely with other technology services teams or external vendors to deploy new EUC services

Administer M365 Products (Include but not limited to Exchange / SharePoint / Teams), Active Directory and Entra ID (AAD)
Manage the endpoint security tools comply with Link’s IT Policies and Security Standard
Manage Windows PC in an enterprise environment including support/break-fix/imaging/re-imaging/patching and any automated tools, such as SCCM, Intune and Group Policies
Manage Voice over Internet Protocol (VoIP) system
Handle video and web conferencing infrastructure, room design and adoption of new related collaboration tools and services
Create and maintain the end user workspace solution, including hardware, software, and security within the Link’s IT standard
Maintain updated documentation on end user technology offering
Coordinate with internal and external stakeholders for escalation or technology rollout
Work with vendors and service providers for solution planning, service delivery, and technical support activities

Bachelor’s degree in Computer Science, Information Technology or related disciplines
More than 5 years of relevant experience in large organizations
Proficient in Microsoft technologies such as Windows 11/10, M365 Products, Active Directory, Entra ID (AAD), GPO, SCCM and Intune
Knowledgeable in VoIP systems (Cisco CUCM / Teams Voice) including planning, deployment, and support
Skilled in Audio-Visual systems and Unified Communications devices for meeting room setting
Holder of certificates in Microsoft technologies will be advantageous
Excellent problem-solving skills and able to cope with pressure
Able to communicate and negotiate with product vendors as needed
Good command of English, Cantonese and Mandarin in writing and speaking

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