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Senior System Engineer - End User Technologies & Support

Role Objective

Responsible for supporting and maintaining existing EUC services for Link’s IT environments.
Involved in technical project work and working closely with other technology services teams or external vendors to deploy new EUC services.

Manage O365 (Exchange / SharePoint / Teams), Active Directory, Azure AD and GPO
Manage Windows PC in an enterprise environment including support/break-fix/imaging/re-imaging/patching and any automated tools, e.g SCCM, ManageEngine
Administer file-sharing and printing services
Oversee Voice over Internet Protocol (VoIP) system
Build and support the end user workspace solution, including hardware, software, and security within the Link’s IT standard.
Collaborate with vendors and service providers for solution planning, service delivery, and technical support activities

Bachelor’s degree in Computer Science, Information Technology or related disciplines
Over 5 years of related experience in large-scale organizations
Extensive experience in Microsoft technologies including Windows 11/10, O365 (Exchange / SharePoint / Teams), Active Directory, Azure AD, GPO, SCCM and Intune
Hands-on experience in file sharing (share folder permission and drive mapping) and printing services (print queue and print driver management)
Experience in VoIP systems (e.g., Cisco CUCM, AudioCodes, Teams Voice etc…) design, implementation, and maintenance.
Familiar with TVs, sound bar, speakers and cameras setup in meeting room environment
Holder of certificates in Microsoft technologies will be advantageous
Knowledge in ManageEngine products and Lansweeper is highly desirable
Strong team player, energetic, responsible and with “can-do” attitude
Excellent troubleshooting skills and able to work under pressure
Able to communicate and negotiate with product vendors as required
Good command of written and spoken English, Cantonese and Mandarin
Working in non-office hours may be required

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